Our intuitive interface simplifies navigation and ordering for the user, including intelligent search, advanced product filtering, quick order pads, saved basket(s), auto generated order lists based on order history, user / department assigned lists, or have repeat orders processed automatically at their desired intervals. Alternatively for regular ordered items, the customer can upload their stock level and the portal will calculate replenishment for them.
Value and Benefits for the Merchant
1. Reduced administration overhead and cost whilst delivering increased customer satisfaction: By providing true 24/7 self service portals where your customers can manage their account, users, orders, locations, lists, budgets, provides a far greater user experience and reduces the burden and administration cost for the merchant.
2. Deliver increased Conversions, Average Order Value and cross catalogue purchasing through personalisation: Platform is designed to sell, with tools to personalise product pushes, offers and pricing based on; user / company, what they are ordering, what they are searching for, what they previously ordered cross referenced with what they have in basket, or what they are not ordering (50 automated rules and metrics power merchant sales).
3. Retention: Automated tools to keep bringing your customers back to the website time and time again. Triggered emails to drive retention and sales; product alerts such as price drop on products they purchase, you bought this, you may like this, not bought for X period, due to order now / need to top up reminders. Loyalty programs or revenue targets (when hit = rewards), spend and save programmes.
4. Increase efficiency: Robust integrations with internal solutions removes the need for rekey of information and helps streamline business process, whilst centralised views of customers, their orders, quotes, financials, locations, users, personalised offers empowers sales and customer service teams.
5. Data-Driven Decisions: Access to comprehensive order histories, inventory data, and customer preferences allows the merchant to make informed decisions, optimise stock levels, and plan strategic promotions.